At Hamira.xyz, we are committed to providing the highest level of customer satisfaction. We understand that sometimes things don’t go as planned, and you may need to return or exchange a product. This return policy outlines the process, conditions, and timelines under which we accept returns. Please read it carefully before proceeding with a return.

1. General Return Information

Our goal is to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with the product(s) you ordered, we offer a return policy that allows you to return eligible items. However, to ensure a smooth and hassle-free return process, please make sure to follow the guidelines outlined below.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Time Frame: The product(s) must be returned within 30 days from the date of delivery.
• Condition of the Item: The product(s) must be unused, in its original packaging, and in the same condition as it was when received. This includes all accessories, manuals, and tags.
• Non-returnable Items: Some products are not eligible for return, including but not limited to:
  • Customized or personalized items.
  • Perishable goods, including food and flowers.
  • Items marked as final sale or non-returnable.
  • Gift cards and digital products.

If the product has been damaged, altered, or used in any way, it will not be accepted for return.

3. How to Initiate a Return

If you meet the eligibility criteria and wish to return an item, please follow these steps:

1. Contact Our Customer Service: Reach out to our customer support team via email at support@hamira.xyz or through the contact form on our website. Please include the following information in your message:
   • Order number.
   • Name and address used for the purchase.
   • Item(s) you wish to return and the reason for the return.
   • Pictures (if necessary) of the item(s) in question.
2. Approval for Return: Our customer service team will review your return request and confirm if your return is approved. If approved, we will send you instructions on how to proceed with the return.
3. Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a product defect or our error. We recommend using a tracked and insured shipping method, as we are not responsible for items lost or damaged during return transit.
4. Packaging: Ensure that the returned item is packaged securely in its original packaging or a suitable alternative to prevent damage during transit. If the product is returned without proper packaging, we may reject the return request.

4. Refunds and Exchanges

Once we receive your returned item and confirm it meets the return conditions, we will process the refund or exchange as follows:

• Refunds: Refunds will be issued to the original payment method. Please note that it may take 7-10 business days for the refund to appear on your bank statement or credit card, depending on your financial institution.
• Exchanges: If you would like to exchange an item for a different size, color, or model, we will assist you in placing a new order. Please ensure that the item you want to exchange is eligible for return.

Restocking Fee: In some cases, a restocking fee may apply to returns of opened or used products, particularly for electronics and larger items. This fee will be deducted from your refund.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team immediately. You will need to provide the following:

• A description of the issue with the product.
• Photos or videos showing the damage or defect.
• Your order number and contact details.

Upon confirmation, we will either send a replacement item at no extra cost or issue a full refund. Return shipping costs for defective or damaged items will be covered by Hamira.xyz.

6. International Returns

For international orders, the return process may differ due to customs regulations and additional shipping costs. If you are located outside of the country, please contact our customer service team before initiating a return to get specific instructions.

• Return Shipping: You will be responsible for covering the return shipping costs.
• Customs and Import Duties: In some cases, international returns may be subject to additional customs duties or taxes. These fees are the responsibility of the customer.

7. Non-returnable Products

As stated earlier, some products are non-returnable. These include, but are not limited to:

• Personalized Items: Any items customized or engraved to the specifications of the customer.
• Perishable Goods: Products that are edible or have an expiration date, such as food, cosmetics, or personal care products.
• Gift Cards and Digital Products: These items cannot be returned once purchased.

We reserve the right to update and change the list of non-returnable items at any time. Please ensure you review our policy and confirm the return eligibility of your products before placing an order.

8. Cancellations

If you wish to cancel your order before it has been shipped, please contact us immediately. We will do our best to process the cancellation. However, once an order has been processed and shipped, it is no longer eligible for cancellation, and you will need to follow the standard return process.

9. Refund Processing Time

Once your return is approved and processed, the refund will be issued within 5-7 business days. Please note that the time it takes for the refund to appear on your account may vary depending on your payment method and bank processing times.

• Credit card refunds typically take 7-10 business days.
• PayPal or other digital payments may process faster.

10. Contact Information

For any questions regarding your return, please feel free to reach out to us:

• Address: 8175 Arville St, Las Vegas, NV 89139, United States
  Phone: +17028979300
  Email: admin@hamira.xyz

Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM.

11. Changes to Return Policy

Hamira.xyz reserves the right to modify or update this return policy at any time. Any changes will be posted on this page, and the effective date will be updated. Please ensure you review this page periodically to stay informed about any updates.

12. Conclusion

We understand that sometimes things don’t go as planned, and we want to make sure your experience with Hamira.xyz is as easy and pleasant as possible. If you have any questions or need assistance with a return, our customer service team is here to help. We appreciate your understanding and cooperation in following the guidelines outlined in this Return Policy.

Thank you for shopping with Hamira.xyz!